Privacy Policy

RoyalSonic Privacy Policy

We appreciate your visit to the RoyalSonic online store and web creation platform. At RoyalSonic (“RoyalSonic,” “we,” “our,” or “us”), we value your privacy and are dedicated to safeguarding it. We aim to keep you informed about how we collect, utilize, and share your information.

We have developed this privacy statement to affirm our dedication to you, our valued customer, by providing clear and comprehensible information about our data practices. This document will clarify what data we collect, the reasons for its collection, and how we utilize it. This policy applies to all RoyalSonic brands, websites, applications, products, services, or technologies, which we will collectively refer to as “Services.” For further details on privacy practices related to specific Services, please refer to the section on Details for Specific Products and Services.

Information Gathering: Account Level

At the Account Level, we gather and utilize information essential for facilitating your purchase and management of Services, offering support for those Services, and enhancing your overall experience with us. Certain information is collected and utilized based on contractual consent, while other data is based on informed consent, which can be modified at any time.

Basic Account Information

Information Gathered. Our website utilizes forms that require you to provide contact details, including your name, address, phone number, fax number, billing information, IP address, and email address. This information is necessary for creating an account, placing orders, registering domains, requesting information, and obtaining support. Additionally, as you engage with your account, we may gather support requests and other relevant information related to the management of your account and the services we provide.

Legal Obligations. The collection of this information is mandated by legal and/or contractual obligations necessary for the purchase and utilization of our services. For instance, our payment processor requires us to verify this information upon request. It is also essential for delivering legal notices to you and is stipulated by certain services we provide. Moreover, specific services, such as domain registration, necessitate this information for purchase. When acquiring a domain from us, we are legally obligated to collect and maintain this data. We must also ensure the accuracy of the information provided and issue legally required notifications concerning your domain(s). Your consent for the collection, use, and retention of this information for these purposes is deemed to be contractually granted for the duration of your use of the service and any legally mandated retention period.

Reasons for Collecting Information

RoyalSonic asks customers to provide personal data, including identifiable information when they place orders. This data encompasses name, physical address, email address, and credit card details (“Personal Information”). Such Personal Information is essential for processing orders, delivering services, engaging with customers, partners, or suppliers about orders, safeguarding our legitimate interests, and adhering to the legal and financial regulations applicable to us. We do not rent, sell, or disclose Users’ information to third parties, except as outlined in this Privacy Policy.

By accessing the Site, you agree to the collection, storage, utilization, disclosure, and other applications of your Personal Information as outlined in this Privacy Policy.

We urge our Users to thoroughly review the Privacy Policy to make well-informed choices.

Information We Collect

RoyalSonic and our sub-processors gather Personal Information, which may include the following:

  • Your name and contact details, such as your mobile phone number, email address, and company information (including physical address and phone number) that you provide when engaging with the Website;
  • Location data or other similar location-related information;
  • Billing details, including credit card numbers and billing addresses;
  • Customer information submitted by visitors to your site is processed to facilitate various features of our Service;
  • Anonymized analytical data.

When you access the Site, we automatically collect and log information from your browser or mobile device, which includes your location, IP address, cookie data, and your activities on the Site. This data is stored in our server logs to improve the overall functionality of our Site.

How We Utilize Collected Information

The information we gather may be utilized for several purposes, including:

  • Processing transactions and delivering our Services;
  • Communicating with you about your purchases, our Services, and related Company activities;
  • Maintaining and updating records to ensure accurate information about you; • Safeguarding our legitimate interests;
  • Adhering to legal and financial regulatory requirements applicable to us;
  • Enhancing the Company and our Site;
  • Deterring illegal activities;
  • Assessing our marketing efforts and conducting research, training, and analysis for the Company.

We may reach out to you via email for the purposes outlined in this section. By providing us with your information, you consent to our communication with you through this medium. We will persist in contacting you in this manner until you inform us in writing that you no longer wish to receive such communications.

How We Gather Information

We obtain your Personal Information from multiple sources, including:

  • When you willingly submit your details to register on our Site;
  • When you utilize or access our Site concerning our Services;
  • From third-party providers, Services, and public records (such as traffic analytics vendors).

Sub-User (CMS) Information Collected

As you navigate our Site, you may upload Personal Information that you have gathered from your customers into our system. We do not maintain a direct relationship with your customers or any individuals other than yourself, which places the responsibility on you to ensure that you have obtained the necessary permissions for us to collect and process information regarding those individuals. In line with the aforementioned uses of Personal Information, we may share your Personal Information or that of your customers with third-party companies that assist us in promoting, delivering, or supporting our services. Additionally, we may utilize and integrate information you have provided, as well as data we have collected from you or about your customers, into our features.

If you are a customer and wish to stop receiving communications from a RoyalSonic user (“User”), please reach out to the User directly to request the update or deletion of your data. Should you choose to contact us, we will make efforts to remove or update your information within a reasonable timeframe, after notifying the User of your request.

We will keep the Personal Information that we handle on behalf of our Users for as long as necessary to deliver our Services, fulfill our legal responsibilities, address disputes, prevent misuse, and uphold our agreements.

Managing Your Information

RoyalSonic implements a combination of procedural and technological safeguards aimed at protecting your personally identifiable information from loss, unauthorized access, disclosure, alteration, or destruction. Whenever feasible, RoyalSonic utilizes SSL encryption, password protection, firewalls, internal access restrictions, and various other security measures to mitigate the risk of unauthorized access to your personally identifiable information.

While we strive to take appropriate precautions to secure your information, we cannot be held liable for the actions of individuals who gain unauthorized access to or misuse our Site. Furthermore, we do not provide any guarantees, whether express or implied, regarding our ability to prevent such access.

User Rights

You have the right to:

  • Confirm whether your Personal Information is being processed and access your stored Personal Information along with additional details;
  • Obtain a copy of the Personal Information you have provided to us in a structured, commonly used, and machine-readable format;
  • Request corrections to any Personal Information we hold about you;
  • Ask for the deletion of your Personal Information;
  • Object to our processing of your Personal Information;
  • Request a limitation on the processing of your Personal Information by us.

For any inquiries, comments, or if you wish to update, delete, or modify any Personal Information we possess, or if you have concerns regarding our handling of privacy issues, please reach out to our Data Protection Officer via email at [email protected].

Marketing

We may utilize your personal information to deliver promotional content related to the Company that we think may be of interest to you.

These promotional communications will offer you the option to opt out of receiving future marketing materials from us. Should you choose to unsubscribe, we will ensure that your email address is removed from our marketing distribution list.

It is important to understand that even if you opt out of our marketing emails, you may still receive other essential email communications. These could include updates regarding the Company or information pertinent to your account.

Cookies

We utilize cookies and similar technologies on our website. A “cookie” refers to a small data file that a website places on your device while you are browsing. Cookies serve multiple functions and are beneficial in various ways. They facilitate smooth navigation between pages, enable the automatic activation of specific features, remember your preferences, and enhance the overall interaction between you and our website. Additionally, cookies help ensure that the advertisements you encounter are pertinent to your interests and assist in gathering statistical information regarding your usage of our site.

According to legal regulations, we are permitted to store cookies on your device if they are essential for the functioning of this site (first-party cookies). For other types of cookies, known as third-party cookies, your consent is required. You have the option to disable cookies in your browser settings and remove any cookies currently saved on your device. Instructions for doing so can be found by adjusting your browser’s preferences. By continuing to use this site, you provide your consent to the use of cookies. You may modify or withdraw your consent at any time through the Cookie Declaration available on our website.

Cookie Policy

Retention

We will keep your Personal Information for the duration necessary to deliver our Services and to fulfill our legal responsibilities, address disputes, and uphold our policies. The duration of retention will be based on the nature of the information collected and its intended purpose, while also considering the relevant requirements of the situation and the necessity to eliminate outdated or unused information promptly. Under applicable regulations, we will maintain records that include customer Personal Information, account registration agreements, communications, and any other documentation mandated by relevant laws and regulations.

Sharing Information

RoyalSonic may share personal information with subprocessors, partners, or suppliers solely to fulfill the services you have requested. These entities will only have access to the information necessary for them to meet their obligations to us.

We will disclose your personally identifiable information only if we have a reasonable belief that such action is mandated by law, regulation, or other governmental authority, or to safeguard against fraud. In the event of a merger, consolidation, or other corporate reorganization involving RoyalSonic, your personally identifiable information may be transferred to a successor entity. This successor will be obligated to adhere to the terms and conditions outlined in this privacy policy.

Connections to External Websites.

This website may contain links to other websites on the Internet that are not controlled or maintained by RoyalSonic. Such links do not imply any endorsement by RoyalSonic of those external sites, their content, or the individuals or organizations associated with them. You acknowledge that these links are provided solely for your convenience, and you agree that RoyalSonic is not liable for the content found on those sites. Your access to these linked websites is governed by their respective terms of use and privacy policies. We cannot guarantee the protection of any personal information you provide to third-party sites.

Online Privacy Policy Only

This privacy policy is exclusively applicable to our online operations and is relevant for visitors to our website concerning the information that is shared and/or collected on this platform. It does not extend to any information gathered offline or through other means outside of this website.

Global Processing or Transfer

By accessing our Site, utilizing our Service, and/or supplying us with information, you recognize and consent to the possibility that some of your data (including Personal Information) may be transferred, processed, and stored outside of your home jurisdiction, where the privacy regulations may not offer the same level of protection as those in your jurisdiction.

Jurisdiction

This Policy is subject to and will be enforced in alignment with the laws of the Province of Taipei, Taiwan, as well as the laws of Taiwan. Any legal action against RoyalSonic that arises from or is connected to this Policy must be initiated in the courts of Taipei, Taiwan, and you agree to the exclusive jurisdiction of those courts.

Modification to the Privacy Policy

We retain the right to alter or amend the Policy at any time. Should there be any changes or modifications to the Policy, we will inform you by publishing an updated version of this document on our website. It is your responsibility to review the Policy regularly. Your continued use of our services following any changes or modifications will be considered as your acceptance of the terms and conditions outlined in the revised Policy.

Consent

By accessing our website, you acknowledge your acceptance of our privacy policy and its terms.

This Privacy Policy was last revised on: June 19, 2019