RoyalSonic Refund Policy

Operated by J.R.D. Company Ltd. · Established May 2001 · Last revised: July 28, 2026 · Governed by the laws of New Taipei City, Taiwan

J.R.D. Company Ltd. (“J.R.D.,” “RoyalSonic,” “we,” “us,” or “our”) stands behind the quality of our enterprise-grade email hosting infrastructure. Because we utilize fixed-hardware server resources (including dedicated ZFS and NVMe storage pools), we enforce a transparent, strict, and structured Refund Policy to maintain server stability and prevent billing fraud.

By purchasing a subscription, upgrading your plan, or redeeming a license code on royalsonic.com  or deals.oyalsonic.com you explicitly agree to the following terms.

1. Standard Subscription Refund Eligibility (Monthly & Yearly Tiers)

The 7-Day Money-Back Guarantee: We offer a 7-day money-back guarantee from the initial date of purchase for new customers signing up for our standard Monthly or Yearly email hosting plans. If you are unsatisfied with the web app performance, you must submit a written cancellation request via email to [email protected] or through your billing panel within exactly seven (7) calendar days of account creation to receive a full refund.

Subsequent Renewal Windows: Automated monthly, yearly, biennial, or triennial renewals are non-refundable. To avoid being charged for a subsequent billing term, you must cancel your subscription via deals.oyalsonic.com at least twenty-four (24) hours prior to your scheduled auto-billing renewal date.

2. Lifetime Deal / License Code Purchases

If you purchased a RoyalSonic Lifetime Deal (LTD) or license code package through an authorized third-party partner, refund mechanics for that purchase are governed by that partner’s platform policies:

• Partner refund window: Refund requests for partner-sold license codes must be submitted through the partner’s customer dashboard within the window stated by that partner.
• How to claim an LTD refund: J.R.D. Company Ltd. does not process financial transactions for partner-sold license codes directly. Return the code package through the partner where you purchased it.
• Access after refund: When we are notified that a license code has been refunded or revoked, the linked RoyalSonic account privileges for that license are removed.

Except where the selling partner or mandatory law requires otherwise, LTD redemptions activated on RoyalSonic are otherwise final as described in our Terms of Service.

3. Non-Refundable Products and Services

Certain digital assets, setup costs, and infrastructure add-ons consume permanent physical or digital overhead and are completely non-refundable under any circumstances:

• Domain Name Registrations & Renewals: Once a custom domain name is registered, renewed, or transferred via RoyalSonic, the transaction is finalized instantly with the upstream registry operator. Domain fees cannot be reversed or refunded.
• Dedicated Outbound IP Leases: Monthly or yearly fees paid to secure clean, isolated IPv4 or IPv6 addresses for custom mail delivery are non-refundable.
• Excessive Overhead / Storage Add-ons: Any custom manual storage upgrades provisioned directly onto our ZFS arrays outside of standard tier constraints.

4. Account Violations & Abuse Forfeiture

We maintain a zero-tolerance stance toward network harm and reputation damage. If your account is flagged, suspended, or permanently terminated by our compliance team or automated security filters for violating our Anti-Abuse & Fair Use Policy or Email Use Policy (including but not limited to: outbound cold-spamming, phishing, distributing malware, or grey-market license flipping), you forfeit all rights to a refund. No payouts or partial credits will be issued for accounts terminated due to policy abuse.

5. Chargebacks, Disputes, and Payment Fraud

Mandatory Ticket Submission: If you notice a billing discrepancy, you must open a formal billing ticket via royalsonic.com before initiating a formal dispute with your bank or payment gateway.

Dispute Penalty: Initiating a chargeback or payment dispute via PayPal, a credit card issuer, or any bank processor without first attempting to resolve the issue with our support team will result in the immediate, permanent termination of your RoyalSonic user profile and all associated data archives, without refund, and may include recovery of collection and dispute costs.

Terms of Service ·
Fair Use Policy ·
Email Use Policy ·
Privacy Policy ·
Refund Policy ·
GDPR